PST Upload using AzCopy.exe Could Not Finish the Operation Within Specified Timeout

While exploring the Office 365 Import Service in my test lab I encountered repeated timeout errors trying to upload PST files to Azure using AzCopy.exe.

[2015/07/26 23:26:36.206+10:00] >>>>>>>>>>>>>>>>
[2015/07/26 23:26:36.221+10:00][VERBOSE] 3.1.0 : AzCopy /source:\mgmtpst /dest:https://uploadurl.blob.core.windows.net/ingestiondata/ /DestKey:****** /S /V:C:AdminPSTupload.log
[2015/07/26 23:26:39.680+10:00][VERBOSE] Start transfer: Alan Reid.pst
[2015/07/26 23:26:40.352+10:00][VERBOSE] Start transfer: Dawn Evans.pst
[2015/07/26 23:26:40.352+10:00][VERBOSE] Start transfer: Elaine West.pst
[2015/07/26 23:26:40.352+10:00][VERBOSE] Start transfer: Vik Kirby.pst
[2015/07/26 23:41:41.552+10:00][VERBOSE] Transfer FAILED: Alan Reid.pst.
[2015/07/26 23:41:41.568+10:00][ERROR] Alan Reid.pst: The client could not finish the operation within specified timeout.
The client could not finish the operation within specified timeout.
[2015/07/26 23:52:41.450+10:00][VERBOSE] Transfer FAILED: Elaine West.pst.
[2015/07/26 23:52:41.450+10:00][ERROR] Elaine West.pst: The client could not finish the operation within specified timeout.

[2015/07/26 23:52:41.450+10:00][VERBOSE] Transfer FAILED: Vik Kirby.pst.
[2015/07/26 23:52:41.450+10:00][ERROR] Vik Kirby.pst: The client could not finish the operation within specified timeout.

[2015/07/26 23:53:23.429+10:00][VERBOSE] Transfer FAILED: Dawn Evans.pst.
[2015/07/26 23:53:23.429+10:00][ERROR] Dawn Evans.pst: The client could not finish the operation within specified timeout.
The client could not finish the operation within specified timeout.
[2015/07/26 23:53:23.445+10:00] Transfer summary:
-----------------
Total files transferred: 4
Transfer successfully:   0
Transfer skipped:        0
Transfer failed:         4
Elapsed time:            00.00:26:47

I was trying to upload using my home internet connection, which doesn't have high upload speed. The upload process was also showing a transfer speed of 0 KB/s. Clearly it was not making any progress.

Reviewing the AzCopy command line options I saw that there is a /NC parameter that can be used to control the number of concurrent operations.

AzCopy by default starts a certain number of concurrent operations to increase the data transfer throughput. Note that large number of concurrent operations in a low-bandwidth environment may overwhelm the network connection and prevent the operations from fully completing. Throttle concurrent operations based on actual available network bandwidth.

Lowering the thread count to 2 (by specifying /NC:2) seems to have resolved the issue for me, and the upload was able to finish on the next attempt.

Paul Cunningham

Paul is a Microsoft MVP for Office Apps and Services and a Pluralsight author. He works as a consultant, writer, and trainer specializing in Office 365 and Exchange Server.

practical365.com

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